This Call May Be Recorded

Mailing Address for Capital One CEO Richard Fairbank

calls — Tue, 31 Jan 2006 22:32:44 +0000

Via Consumerist, a way to easily complain about your Capital One card. What’s in YOUR wallet? Your CEO’s contact info.

Complain: Mailing Address for Capital One CEO Richard Fairbank - Consumerist

T-Mobile call

calls — Tue, 31 Jan 2006 20:27:58 +0000

From ZDNet, the recording of a call David Berlind made to T-Mobile regarding his attempted usage of a wi-fi service.
An excerpt:

At approximately 1:40 into the call, Rudy tries to tell me that if signal goes out, that it doesn’t mean it’s T-Mobile’s fault and that if such an outage occurs that T-Mobile usually notifies everyone. By everyone, I’m assuming T-Mobile’s hotspot users. However, I’m not sure how they do that if there’s a network outage. Perhaps its through some form of wireless broadband telepathy.

T-Mobile, like AOL before them, apologized after the call was posted. Berlind continued, however, posting calls from Ticketmaster and Bank of America.

AOL Cancel call

calls — Tue, 31 Jan 2006 20:23:08 +0000

An inspiration for this site, as well as for frustrated consumers everywhere. See also this post on Consumerist.
AOL did apologize, but so what? Listen to the call, it’s amazing.

How to cancel your AOL Account

calls — Tue, 31 Jan 2006 20:22:10 +0000

What is this?

calls — Tue, 31 Jan 2006 20:21:15 +0000

Here’s the deal: customer service is at an all time low. It’s time to fight back.
Next time you call your phone company, gas company, cable company, or whatever mega-conglom that’s fucking up your life, say the following: “This call may be recorded.” Then, if you want to, record it. Even if you don’t, the threat may be enough to make these people sit up and take notice.
We’ll post any calls (as in audio) or stories (text about those calls, with or without audio) that we are sent, provided we feel that they are legitimate. Email us at callsATthiscallmayberecorded.com or storiesATthiscallmayberecorded.com with your calls, experiences, or anything else about the site. Together we can get MegaConglomoCo to sit up and take notice.

We still don’t care, but maybe we do have to

calls — Thu, 26 Jan 2006 14:24:38 +0000

Ma Bell is gone, but Verizon seems intent on carrying over their legacy to the broadband era. This piece about DSL billing practices should make you (a) mad and (b) start checking your bills more carefully.

The campaign for straightforward billing - On the Dot - Internet

AOL sucked as far back as 2004

calls — Wed, 25 Jan 2006 13:34:38 +0000

This guy recorded his call, but judging by the link below, AOL has had lunatic customer service reps for a long time now. This is from 2004:

Subject: your bullshit
you know what man, your site is bullshit. You and all your techie wannabe friends, all you do is complain about AOL on your website… Let me ask you then, why do you come back? After your account is cancelled, WHY DO YOU COME BACK? why do you click on that signup screen AFTER your account is terminated. You spoke with the retention people, so you would know whats up… If you ACTUALLY LISTENED TO WHAT THEY SAY. They ALWAYS inform you of what date your account is cancelled on. NOW AOL does NOT bill people for no reason. If you sign on AFTER your cancellation date, you automatically REACTIVATE your account. Its simple. If you dont want aol, tell the retention person straight up. Tell them you dont want it. They will cancel you once they feel you have enough information. TIP: dont cut off a retention consultant, they will only inform you more about the GREAT deals that aol offers. DONT WHINE DONT COMPLAIN… USE IT OR DONT USE IT…. AOL DOES NOT STEAL UR MONEY. You agree to have them take it from you, you agree to use the service. go to keyword:TOS.

Um, wow.

AOL Customer Service Employees are stupid

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Is the Do Not Call list working?

calls — Mon, 23 Jan 2006 00:29:23 +0000

Ask Yahoo! asks the question, Is the Do Not Call list working?. The answer seems to be yes, but it’s not perfect. They also provide a few useful links, including this telemarketing counter-script. We’ve found that saying “HEY! THIS SOUNDS GREAT! CAN YOU HANG ON A MINUTE?” and then putting the phone down for an hour and not picking it up again can also be very effective revenge.Phentermine Restriction

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David Berlind does it again

calls — Mon, 16 Jan 2006 16:31:26 +0000

No audio this time, but Mr. Berlind of ZDNet goes medeival on a spammer. Spam has joined death and taxes as an inevitable thing in the life of all who use email, so it’s always good to see someone fighting back.

Amazon Customer Service Call

calls — Fri, 13 Jan 2006 19:36:17 +0000

David Berlind continues to stick it to the man (or woman, depending upon who answers the phone) by calling Amazon.com about their new UnBox video downloads, which use Microsoft-made DRM (in other words, it’s unlikely to work all that well). Audio on the site, and also in the playlist at the left.

» Caught on tape: Amazons tech support not exactly ready to help users of its Unbox service | Between the Lines | ZDNet.com